Frequently Asked Questions

Everything you need to know about your journey with Planet Caravan.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental US. International orders can take between 10-21 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that certain clearance items are final sale.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your account dashboard.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, Planet Caravan ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

How do I contact customer support?

Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.